Are you an active listener who knows how to ask probing questions to help solve problems and address issues? Do you thrive at taking initiative and working in a metrics-driven environment that rewards you for your efforts? Do you live in Texas and are looking for a new or different opportunity to work from home? Join Us. We’re Sutherland and we’re now seeking Customer Service Representatives to join us on a full-time, work from home basis. We will even supply the equipment to help set you up for success! In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends) To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you.You will also receive: We will provide equipment, but to work from home, you must have: About Us Sutherland, recently recognized as a Great Place to Work in the US, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35years. EEOC and Veteran Documentation EEOC and Veteran DocumentationCompany Description:
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During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
FAQs
What is a remote customer service rep? ›
What Does a Remote Customer Service Agent Do? As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options.
How do I get into remote customer service? ›For an entry-level role, such as a customer service representative, you can show experience in a similar role, a previous remote role, or your ability to use specific databases or customer relationship management (CRM) tools. Training on the company's specific platforms and processes is usually provided.
What qualifies as a customer service representative? ›Customer service representatives typically need a high school diploma or equivalent to enter the occupation and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people.
What is a virtual customer service agent? ›Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers.
What is the difference between customer service agent and representative? ›Although an agent's job is to communicate and address complaints, representatives are the ones who go above and beyond in resolving difficulties, and assuring that the problem is dealt with correctly and proficiently. Customer service agents and representatives are here to support, but the support they offer differs.
What is the job of remote representative? ›A remote customer service representative's role is to serve as your organization's customer-facing agent. Their daily duties include taking customer calls, answering questions, confirming transactions, effectively managing complaints, responding to feedback, and generating customer loyalty.
Which customer service jobs pay the most? ›- Banking Servicing Specialist. A banking servicing specialist helps customers complete financial transactions in a bank or credit union setting. ...
- Account Coordinator. ...
- Concierge. ...
- Customer Service Advisor. ...
- Help Desk Analyst. ...
- Specialty Services Specialist. ...
- Event Coordinator. ...
- Relationship Manager.
- Appointment setter. ...
- Remote inbound call operator. ...
- Bilingual customer service representative. ...
- Client care representative. ...
- Call center support representative. ...
- Customer support representative. ...
- Customer experience specialist. ...
- Lead generation specialist.
Improved Work-Life Balance: Remote customer service jobs can lead to a better balance between work and personal life, as you can often adjust your work hours around your personal schedule.
What are 2 skills required for a good customer service representative? ›- Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...
- Empathy. No list of good customer service skills is complete without empathy. ...
- Adaptability. ...
- Ability to Use Positive Language. ...
- Clear Communication Skills. ...
- Self-Control. ...
- Taking Responsibility. ...
- Patience.
How hard is it being a customer service representative? ›
While being a customer service representative isn't a hard job per se, it certainly isn't the easiest job out there either. Customer service reps have to contend with diverse personalities and attitudes, while maintaining their cool and doing their job.
Is customer service representative a stressful job? ›Call center agents often have to deal with difficult customers who are frustrated or angry. These situations can be emotionally draining and can lead to feelings of stress and anxiety.
Does Amazon provide equipment to work from home? ›You will be shipped an Amazon owned laptop, headset, and Ethernet adaptor, and two security tokens to the address provided in your application.
What is a remote customer service agent? ›A remote call center is a customer service operation in which agents work from home or other remote locations instead of a traditional office setting. They assist customers through various communication channels like phone, email, chat, or social media.
What does a digital customer service agent do? ›Digital customer service is about assisting customers through a variety of online platforms such as chat, email, social media, messaging apps, and other digital channels. These means of communication have already surpassed traditional methods like phone calls or face-to-face interactions in popularity.
What are the duties of a remote agent? ›Remote agents leverage telecommunications and internet-based technologies to communicate with customers, access necessary systems and resources, and collaborate with team members, often using tools such as voice-over-IP (VoIP) phones, virtual private networks (VPNs), and cloud-based applications.
What does a remote customer service advisor do? ›About the Customer Service Role – Remote
As Customer Service Advisor, the customer service you will be providing is via phone and will help customers with a variety of questions. Some common questions that you could receive from your customers are: My delivery is late. Can you help?
Remote sales representatives communicate with customers on a regular basis to sell one product or multiple services via phone calls. These professionals do the same job as regular sales reps but with the option of making commission and performing responsibilities from home.
What does "remote services" mean? ›What is a Remote Service? A remote service is a process that resides outside of the application server and provides a service to the application. An example of a remote service is a web service, message queue, or caching server.